Returns

We do our best to insure that you will be 100% satisfied with the purchases you make through our web site.

RETURN
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at themilkjapan@gmail.com.

NOTE

• All refunds are subject to 8% transaction fee. 4% for the purchase transaction and 4% for the refund transaction.
• If your order is qualified for free shipping, the original shipping fee will be deducted from the refund amount.
• We will not accept items returned after 30 days.
• Return shipping will be at your expense if the return is not a result of our error.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.